Frequently Asked Questions
Everything you need to know about bringing the future of cooking into your kitchen.
What is the standard shipping time for a new Thermomix?
Orders are typically processed within 2-3 business days. Depending on your location, standard ground shipping usually takes between 5 to 7 business days.
Does the Thermomix come with a manufacturer warranty?
Yes, every new Thermomix TM6 comes with a 2-year limited warranty for personal household use, covering any defects in materials or workmanship.
Can I return my device if I am not satisfied?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the device in its original packaging for a refund, minus shipping and handling fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our partner providers.
How do I access the Cookidoo recipe platform?
Your Thermomix TM6 connects directly to Cookidoo via built-in Wi-Fi. New owners receive a complimentary 6-month trial subscription to access over 80,000 guided-cooking recipes.
Is technical support available after my purchase?
Absolutely. Our customer service team and local independent consultants are available to assist you with setup, troubleshooting, and cooking tips via phone or email.